"After using Waterlink at my first swim school I already knew who I could call when my next site started to increase bather levels and Waterlink did not disappoint. Not only has my pool been crystal clear and in spec from day 1, thanks to them working with me to upgrade my systems in time but not too soon, but they have gone above and beyond again and again. Waterlink have not only helped me keep my pool clean but hey have helped me drop my chlorine usage by 80% and installed a MagnaPool keeping my water soft and gentle. Even when my filter system which they did not install failed their help and support through the process was invaluable. Whether it is routine servicing or technical advice, or even rerouting some plumbing Waterlink are the team to use and I would not hesitate to choose them every time."
Steve
"Our new pool is not only stunning but also integrates a first class swimming experience. The water quality is second to none and has been positively endorsed by all hotel residents and guests alike. There is no hesitation in recommending Waterlink nor the Manapool product to any corporation or individual contemplating a change in their present system. Craig and his team from Waterlink are highly competent and experience outfit and their approach to installing a new gas heating system, pipes and fittings along with the Mangapool mineral salts was considered and technical. The initial proposals received from other firms were not to this standard and never going to work. The system is now for the long term, cost effective and professional. Waterlink were engaged to install the new system simultaneously with a complete renovation of our pool area. This was an extremely difficult renovation however Craig and his team worked diligently alongside the builders and numerous associated trades to achieve the final outstanding result. They have also been unfailing in their reliability and are available any time. The service of our pool is primarily driven by remote access. This allows Waterlink to monitor the temperature and chemical balance of our pool every single day which means there is no downtime for our pool area for servicing. In terms of our legal legislative responsibilities, the Owners' Corporation have sound platform on which to rely."
Trish O'Rourke
"Ace Body Corporate Consulting manages two properties with four pools being Club Heartlands in Tarneit and the Vale Apartments in Edithvale. Waterlink installed their monitoring and dosing system approximately four years ago for the Vale and around two and a half years ago for Club Heartlands. Both systems are rented and serviced, and no further expenditure or works to equipment have been required on the dosing system since installation, just chemicals and cleaning costs. The Pools and spa all run without issue and Waterlink attends only monthly to check and calibrate the equipment. The remote monitoring means they are across any issues with the pools immediately and if required attend to any issues promptly under the service agreements in place. Their pool services to both these facilities are excellent and I wouldn't hesitate to recommend them to any other Owners Corporations or commercial facilities."
Belinda Ashby
"When looking to build a new swim school we had several overarching concepts in respect to the plant room and the water quality: healthy, low maintenance, and reliable. Craig at Waterlink designed a system that has become a significant selling point, the combination of the Waterlink automated dosing with a Synergy AOP system built on top of a commercial Magnapool setup produced exactly what we wanted. Our new pool is not only healthy for the kids having lessons but healthy for our instructors; who spend several hours in the water at a time. Our regular maintenance is minimal and the automation means less room for human error. Many customers come to our new centre based purely on our water quality now, and we haven't had a single complaint about skin irritations from our customers or instructors. We value high quality lessons and with this new centre we have high quality water to match."
Phillip Kong
"Andy here from Williamstown Football Club, around 3 years ago we installed all new Spa and Ice Bath technology into our facility. Since installing and partnering with Waterlink we have never had an issue with our Spa or Ice Bath that wasn't fixed immediately, the quality of the water is perfect and the quality of service has been outstanding. As a Semi-Professional Football team competing at the highest level we can, we need the best possible facilities for our recovery. To stay competitive week in and week out against Full time professional Footballers is a difficult task, but with
clean Ice Bath and Spa Recovery facilities on site takes us one step closer. Waterlink attends monthly to check and calibrate the equipment. The remote monitoring means they are across any issues with the pool immediately and if required attend to any issues promptly. Their pool services to our facility are excellent and I wouldn't hesitate to recommend them to any other Football or Sporting Clubs looking to install or upgrade their Recovery facilities."
Andy Dandridge
"I can highly recommend Craig as his knowledge and professionalism in delivering a quality product with respect to the commercial pool equipment was excellent. He was always available for advice when needed, and his training at completion of the pool construction was extremely thorough. I would be more than happy to receive a call should you have any queries."
Stuart Allen
"Waterlink have provided Melbourne University Sport (MUS) excellent service and support. MUS commissioned Waterlink to do significant upgrade works to the pool filter system in 2015. This was the first major upgrade since the recommissioning of the Beaurepaire Swimming Pool in 2004. Waterlink conducted the rectification works on the pool in 2015 - works included the emptying of the pool, replacement of the filter medium and the installation of an automatic backwashing system. Further works included repair of damaged valve, repair and deep clean of deck and pool tiles, and upgrading of the CO2 system. These works provided MUS with water savings, improved water quality, as well as vital repairs to the filtration system and pool tiling. Waterlink has continued providing offsite monitoring as well as fortnightly inspections as part of an on-going service agreement with MUS. The quality of work, expertise, and reliability of Waterlink is outstanding and would highly recommend their services."
Melbourne University
"We have been really impressed with the Envirogen system, it has exceeded all expectations. Thanks again for installing it."
Steve Clarke
"We have been so impressed with the Envirogen system. We have experienced perfect water quality all year round and have created a more comfortable and pleasant water environment for both students and staff."
Ilyas Kondos - Director
"I now look after multiple sites whereby we had the Envirogen system installed during construction and retrofitted to existing buildings.
- 2x Envirogens installed at Camberwell Village apartments during construction 2019.
- 1x Envirogen installed at M City, Clayton retrofitted in 2020.
- 3x Envirogens and 2 Synergy Systems installed Prima Tower – Melbourne CBD retrofitted 2022.
- 4x Envirogens and 2 Synergy Systems installed Zen Apartment Tower- Melbourne CBD retrofitted 2022.
I have to say, the owner’s corporation is very pleased with the performance of the Envirogen system especially with the retrofit. I thought we would have challenges but it has been a seamless transition.
In addition, with the changes to the pool act and public aquatic pools, the remote monitoring and Waterlink system is the best I’ve come across.
Keep up the good work."
George Zakhour - General Manager
"Our indoor hydrotherapy pool was in dire need of an equipment upgrade. The dosing system needed constant hands on attention often dosing too heavily and turning the water cloudy, or not enough, requiring us to manually dose and follow up with successive pool tests. The combined chlorine levels would periodically spike and keeping them below 1ppm was difficult and lead to ongoing water dumping and shocking. Looking after the pool was taxing and incredibly frustrating.
We did our research and contracted Waterlink to design and install a new digital dosing and AOP system and do a complete overhaul of the plant room. It’s been over 12 months now and in that time Jacob has tailored and fine tuned the system so it works perfectly for our pool. We cringe when we think back to how time consuming the pool used to be. With the Waterlink system we now have consistently accurate dosing with no more spikes or shortfalls. We have real time Active chlorine, Total Chlorine, and PH display at the unit as well as remote monitoring via phone app so we can check on chlorine readings wherever we are. The system even alerts us through the phone app if levels fall outside of set limits so if a chlorine or acid drum runs dry we can make a call to a staff member to attend to it. The AOP system works brilliantly and keeps combined chlorine levels between .1 and .6ppm.
On the visual front the water is clearer than it’s ever been, with little of the chorine smell associated with chloramines. Patients can feel the difference too: especially our long term patrons, commonly asking what we’ve done as the water just feels so much better on their skin and hair."
Jenny Andrew - Physiotherapist & Business Owner
"Waterlink has gone above and beyond to help me at my swim School.
I own Little Fishes Swim School and we have been running for 14 years now, we opened on the 1st June 2010. It is very hard in this industry to get help for a commercial Swim School that is only 15m in length, it is like we are in limbo, more than a Residential pool but not big enough we were told to be looked after like a Commercial Aquatic Centre even though we have 2000 children each week!
Over the years we struggled to get professional help due to this reason.
Last Friday the 19th April 2024 I was stressing out a little (Actually alot!) as I knew my pool chemical balance was not correct and i had really tried everything to get it correct.
Unfortunately, I just did not know enough about Pool Chemistry and after 14 years i really did not know what to do. We have 2000 kids come to Little Fishes every week and this Friday i had my poor staff have rashes over their skin and burning eyes.
This is where Waterlink came in. I engaged help from Jacob and he not only helped me but he came out every day for 8 days to our centre to get the pool chemistry back to where it should be.
Every day Jacob came to the pool as he said he would and now our pool chemistry is perfect. I honestly cannot thank Jacob and Waterlink enough, this is a company that cares and who is passionate about what they do, and they really only just want the best for their customers.
Companies like this are very few and far between and i honestly can say Waterlink really stopped me last Friday from having a panic attack because i really did get to the point that i just did not know what to do , i honestly needed help.
Finally, after 14 years i have someone and a company i can rely on to help us and to be there on call to answer any questions and to make sure that our pool is the best it can be for both myself, our customers and children and above all else our staff who are in the water for up to 6 hours in a day.
I would reccomend Jacob for his amazing knowledge on all things to do with swimming pools and the company he works for which is Waterlink.
You really are in safe hands when you engage this company and i would not hesitate to recommend them in your pool Maintenance and keeping your pool chemistry perfect. "
Renee Gobbo - Director